Refund Policy
Our Commitment to Parents & Players
This policy outlines the principles and procedures for refunds at Boom Table Tennis Academy. It is designed to be clear and fair, ensuring that parents and players understand their rights and responsibilities when booking coaching sessions, group classes, or holiday programs. While this page provides a comprehensive overview, it serves as a guide to our business practices and aligns with the consumer protections afforded under Australian Law.
Booking & Payment Principles
A clear Refund Policy is essential for maintaining the high standards of coaching and court facilities we provide to our community. When you book a session at Boom Table Tennis Academy, we allocate specific coaching staff and resources to your training. This policy acts as a professional agreement between the academy and our students, helping us manage our schedules effectively while ensuring transparency regarding fees and cancellations.
Refund Eligibility & Requirements
Generally, refund eligibility depends on the notice period provided and the type of program (e.g., private coaching vs. term-based enrollment). Our policy addresses the specific timeframes required for cancellations, conditions for receiving a full or partial refund, and the process for issuing session credits. We strive to be reasonable and supportive, ensuring that every player has a clear path for resolving payment concerns.